Km789 Terms and Conditions – Official Platform Usage Guidelines

1Acceptance of Terms

Welcome to km789, an online entertainment platform offering a wide range of casino games, bingo, slots, and table games for users in Malaysia. These Terms and Conditions serve as the legal framework governing the relationship between km789 and every individual using our platform.

By accessing the km789 website, downloading our mobile app, or creating a new account, you automatically agree to be bound by all terms stated herein. This agreement takes effect from the first date you use any km789 service and remains in force for as long as your account is active.

Km789 recommends that you keep a copy of these terms for future reference. Should you have any questions regarding the content of this document, our customer support team is available via live chat within the platform 24 hours a day, 7 days a week.

2User Eligibility

To register and use km789 services, you must meet all of the following eligibility criteria:

• Age Limit: You must be at least 18 years of age. km789 enforces a strict policy against use by minors. We reserve the right to request proof of age at any time and to suspend any account suspected of being owned by a minor until verification is complete.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to court orders restricting financial activities are not permitted to use the platform.
• Local Law Awareness: You are solely responsible for ensuring that participation in online gambling activities is lawful under the applicable laws in your jurisdiction. km789 is not liable for any violations of local laws committed by users.
• Non-km789 Staff: Employees, contractors, and immediate family members of km789 staff are not permitted to use the platform for gambling activities.

3Account Registration

Each user is only permitted to hold one account only at km789. Holding more than one account — whether using a different name, email address, phone number, or payment details — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on official identification documents
• Exact date of birth
• An active and accessible email address
• Valid Malaysia phone number
• A strong and unique password

You are solely responsible for maintaining the confidentiality of your password and account login details. km789 will never ask for your password through any communication channel. If you suspect your account has been compromised, contact our support team immediately.

The Identity Verification (KYC) process will be carried out when you submit your first withdrawal request or when account activity requires further verification. Required documents may include a copy of your identification card, proof of address, and a recent bank statement.

4Deposits and Payments

Km789 accepts a variety of safe and convenient deposit methods for Malaysian users, including DuitNow, Touch 'n Go eWallet, FPX, and local bank transfers from major Malaysian banks. All deposit transactions are processed in real time using 256-bit SSL encryption to ensure the security of your funds.

Here are some important points regarding deposits that you should know:

• Minimum Deposit Limit: The minimum deposit is MYR 20 per transaction, depending on the selected payment method.
• Source of Funds: You must ensure that funds deposited belong to you and are sourced from legitimate activities. Deposits using credit cards or accounts belonging to third parties are not permitted.
• Account Holder Name: The name on the payment method used must match the name registered on your km789 account. A mismatch may result in the deposit being rejected or the account being suspended for review.
• Taxes and Fees: km789 does not charge any processing fees for standard deposits. However, your bank or e-wallet provider may apply their own service charges.

Km789 is not responsible for deposit delays or failures caused by technical issues on the part of payment providers or banks. Should any deposit issue arise, please retain proof of the transaction and contact our customer support.

5Fund Withdrawal

Km789 is committed to processing withdrawals quickly and efficiently. Withdrawals are processed within 15 minutes for app users and 30 minutes for web users once the request is approved — among the fastest in Malaysia's online entertainment industry.

• Minimum Withdrawal Limit: The minimum withdrawal amount is MYR 50 per transaction.
• KYC Verification: Your first withdrawal or any withdrawal exceeding a certain limit requires full identity verification. Please ensure your KYC documents have been submitted and verified to avoid delays.
• Withdrawal Method: Withdrawals can only be processed to the same payment method used for the deposit, or to a verified bank account registered under the account holder's name.
• Processing Time: In certain situations such as security checks or pending account verification, processing times may take longer. km789 will notify users if this occurs.
• Withdrawal Cancellation: Pending withdrawals can be cancelled by the user via the account page. Funds will be returned to the account balance immediately.

6Bonuses and Promotions

Km789 offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms and conditions stated on the relevant promotions page. The following are the general principles governing all km789 bonuses:

• Wagering Requirement: All deposit bonuses and free spins are subject to wagering requirements that must be met before any bonus winnings can be withdrawn. Wagering requirements typically range from 20x to 40x depending on the bonus type.
• Validity Period: Each bonus has a set validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within that period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is allowed at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, is prohibited and will result in bonus forfeiture and further action against the account.
• Promotion Amendment Rights: km789 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

7Game Rules

All games offered at km789 — including video slots, live casino, interactive bingo, and table games — operate using a Random Number Generator (RNG) that has been independently pre-certified by a recognised audit body. This ensures every spin, round, or card hand is truly random and fair.

• Return to Player (RTP) Percentage: Each game displays its RTP value in the game information section. RTP is a long-term measure and does not guarantee results in any individual session.
• Technical Disruptions: In the event of a technical disruption during gameplay, km789 will endeavour to restore the affected round using server data. In cases where restoration is not possible, the stake will be returned to the player.
• System Error: Payments resulting from technical or software errors are void, and km789 reserves the right to cancel any winnings arising from such errors.
• Wagering Limit: Each game has its own minimum and maximum betting limits. Players must adhere to these limits during play.
• Final Decision: km789 server records are final in determining the outcome of any game-related disputes.

8User Conduct

All km789 users are expected to conduct themselves respectfully and responsibly while using the platform. The following actions are strictly prohibited and may result in account suspension or closure:

• Use of automated software, bots, scripts, or third-party tools to automate gameplay or exploit the system
• Colluding with other players to manipulate game outcomes, particularly in player-versus-player games such as poker
• Money laundering or using the platform for any illegal financial activity
• Attempting to breach, hack, or disrupt the security of the km789 system
• Spreading false information, defamatory content, or offensive material in community chat spaces
• Making false claims to the support team or lodging unfounded complaints with the intent of obtaining compensation dishonestly
• Lending, selling, or transferring an account to another party

Km789 continuously monitors account activity using sophisticated fraud detection systems. Any suspicious behaviour will be investigated and appropriate action will be taken.

9Account Closure and Suspension

Km789 reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document
• Fraud, cheating, or activities suspected to be unlawful
• Failure to complete the KYC process within the stipulated timeframe
• Requests from relevant authorities or regulatory bodies
• Accounts inactive for more than 12 consecutive months

Users may also close their own account at any time by contacting the km789 customer support team. Prior to closure, all unfulfilled bonus conditions will expire and only the actual cash balance (excluding bonuses) will be eligible for a final withdrawal once the review is complete.

10Liability Limit

Km789 provides this platform on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors or outages.

Km789 is not liable for:

• Financial losses arising from legitimate game outcomes
• Losses arising from the user's internet connection failure
• Transaction delays caused by third parties such as banks or e-wallet providers
• Device damage or data loss related to use of the platform
• Any indirect, incidental, or consequential losses arising from the use of km789 services

In all circumstances, the maximum total liability of km789 to any user shall not exceed the total amount deposited by that user in the 30 days prior to the claim being made.

11Privacy and Data Protection

Km789 takes user privacy seriously. The collection, processing, and storage of your personal data is carried out in accordance with our separate Privacy Policy and in compliance with applicable data protection legislation.

In brief, we collect information you provide during registration and platform use for the following purposes:

• Account management and identity verification
• Processing of financial transactions
• Compliance with legal and regulatory requirements
• Improving user experience and platform services
• Promotional communications and platform updates (with your consent)

Km789 will not sell or disclose your personal data to third parties without your consent, except as required by law or to process your transactions. For more information, please review Privacy Policy policy in full.

12Terms Amendment and Applicable Law

Km789 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice, although we endeavour to inform users of significant changes through in-platform notifications or email.

It is your responsibility to review this page periodically to ensure you remain compliant with the latest terms. The "Last Updated" date at the top of this document will be updated whenever changes are made.

Continued use of the km789 platform after any amendments are published constitutes acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and withdraw your balance before the new terms take effect.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which km789 is registered. Any disputes arising will be resolved through arbitration or a competent court in accordance with the relevant legal provisions.